With the Emeteclass Support Program, your company has at its disposal a team of specialists with strong technical and managerial expertise that helped with the resolution of problems, doubts and new demands.

SUPPORT 

Send your questions, problems or concerns directly to our support team through our email address support@emete.com.

An email with your information will be sent directly to the Emeteclass support team. 

REMOTE SUPPORT 

Using the product of our remote assistance mtRemoto a representative of the support staff can view the computer and take control of your mouse and keyboard, to identify the problem and provide a solution.

How getting remote assistance?

A representative of the support staff will contact you to determine the nature of the problem.

You'll find the answers on safety requirements and configuration of software in our FAQ's. You can also view a demonstration of a section of remote support.

How does it work?

1. Once you're on the phone with a representative of support staff, you can download the tool of remote assistance mtRemoto.
2. Run the program mtRemoto to activate the assistance.
3. With your permission, our representative, can see your screen and take control of your mouse and keyboard.
4. When the representative has completed the work you can terminate the session.

Note: You can resume control of your computer all the time, you can see your monitor and close the session at any time.